Managed Web Cluster
Zonesa Managed Cluster is aimed especially at companies that are looking for a highly available and flexible solution for their critical web applications. With this solution, the customers can concentrate on their core business while delivering a wide range of scalable services to their clients or employees.
Large and complex server architectures require the highest possible perfection in planning and implementation. Each Zonesa cluster will be managed on the basis of proven, documented processes and technologies. All processes will be created individually together with the customer, and later implemented by Zonesa.
Upon request, our technical sales team will consult with customers (including on-site visits) about the possibilities they can realize with a Zonesa cluster system.
Managed Cluster enables the customer to have a highly available cluster implemented by Zonesa according to his needs. Here, the focus is always to provide the customer with the best solution for performance, availability and compatibility.
Network connectivity is realized via the redundant Zonesa infrastructure. Optionally, the complete administration and maintenance of the configuration can be carried out by Zonesa. The service covers the hardware, the connection to the Zonesa IP Network, the configuration of the server and all associated Managed Services. In addition, the customer is supported by the Zonesa Support Team.
Managed Cluster includes the following services:
- Consulting (to acquire the technical specifications of the individual service)
- Individual design of the infrastructure
- Initial configuration of the server, network infrastructure, load balancer, etc.
- Configuration adjustments in consultation with the customer
- Documentation of the service and configuration
- Maintenance and monitoring of the infrastructure through Zonesa
The configuration and administration will be the sole responsibility of the Zonesa staff. For this, an initial meeting between the customer and a Zonesa Technical Consultant will be arranged. If the client requires changes to be made to the Managed Web Cluster, a change request needs to be submitted by the client and approved by the Technical Consulting team. Once approved, the requested changes will be carried out by the Zonesa Technical Team.
A service level agreement is offered for Zonesa Managed Web Cluster. It contains service availabilities, maximum recovery times, and maximum response times. The Service Level Agreement is provided as a separate document.
Service Management and Support
The Support and Monitoring by Zonesa is working 24 hours a day on 365 days a year. If the Support detects a failure in the services, arrangements to correct the failure will be initiated immediately.
Zonesa is available to its clients 24 hours each day, every day of the year, through our Phone Support. Information for the Phone Support is provided after the service has been provisioned. Zonesa usually confirms incoming error reports from customers within one hour, and informs the customer on short notice about the troubleshooting status.
Zonesa announces scheduled maintenance, which may impact a customer’s service, at least three business days in advance. Scheduled maintenance is normally performed between midnight and 6 a.m. GMT.