Managed NAS Storage
This service offers the provisioning and configuration of data storage managed by Zonesa.
Product Description
Managed Storage NAS allows customers to use a high performance and fail-safe disk space. The entire administration, configuration and operation is performed by Zonesa.
This service covers the connection to the Zonesa network storage and all associated services. In addition, the customer is supported by the Zonesa Technical Support team.
Managed Storage NAS includes the following services:
- Consulting (technical requirements of the individual service)
- Initial configuration (NFS and CIFS shares)
- Adjustment of technical parameters in consultation with the customer
- Documentation of the service and configuration
- Maintenance and monitoring of the Zonesa infrastructure
Technical Description
The connection of the server to the Managed Storage NAS is made via a dedicated network link with up to 1 Gbit/s.
Managed Storage NAS provides an optimum range of price and performance characteristics to provide a customized solution. Managed Storage NAS uses advanced caching capabilities, which significantly increases I/O performance and minimizes the reaction time of the backend disk arrays.
Furthermore, the Managed Storage NAS is a fully redundant Storage Network. Each component is laid out multiply redundant and designed for maximum availability; from the connectivity of the server, including to the NAS infrastructure, to the NFS heads and Raid controllers with multiple hard drives.
The allocation of disk space is incremented in a one gigabyte manner, and may be adjusted at any time, without downtime or changes on the client side.
Configuration Settings
The configuration and administration will be the sole responsibility of the Zonesa staff. For this, an initial meeting between the customer and Zonesa’s Technical Consultants will be arranged. If the client requires changes to be made to the Managed Storage, a change request needs to be submitted by the client and approved by the Technical Consulting team. Once approved, the requested changes will be conducted by Zonesa’s Technical Team.
Service Level
For Zonesa Managed Storage NAS, a Service Level Agreement is offered. It contains service availabilities, maximum recovery times, and maximum response times. The Service Level Agreement is provided as a separate document.
Service Management and Support
System Monitoring
The Support and Monitoring by Zonesa is working 24 hours a day on 365 days a year. If the Support detects a failure in the services, arrangements to correct the failure will be initiated immediately.
Phone Support
Zonesa is available to its clients 24 hours each day, every day of the year, through our Phone Support. Information for the Phone Support is provided after the service has been provisioned. Zonesa usually confirms incoming error reports from customers within one hour, and informs the customer on short notice about the troubleshooting status.
Scheduled Maintenance
Zonesa announces a scheduled maintenance, which may impact a customer’s service, at least three business days in advance. Scheduled maintenance is normally performed between midnight and 6 a.m. GMT.