Managed Firewall & Security
Zonesa’s Managed Firewall includes the provisioning and configuration of a dedicated firewall by Zonesa. This allows the customer to filter traffic to their hosted servers. This service is directed exclusively at customers who have their servers hosted in the Zonesa data center.
Managed Firewall provides the customer with customized protection against unauthorized access to their servers. The entire administration, configuration and operation are performed by Zonesa. This service covers the hardware, the connection to the Zonesa IP Network and all related services. In addition, the customer is supported by the Zonesa Technical Support Team.
Managed Firewall includes the following services:
- Consulting (technical specification of the individual service)
- Initial configuration (rules, filters, etc.)
- Adjustment of technical parameters in consultation with the customer
- Documentation of the service and configuration
- Secure connection to the server
- Maintenance and monitoring of the infrastructure through Zonesa
The Managed Firewall is operated as a safe layer between the internet and the customer’s servers, thus providing ideal protection against unwanted access attempts from the internet. Comprehensive security features, e.g. virus protection for common mail, web and IM protocols, are optional.
Multiple methods provide protection against DoS attacks, from a limitation of concurrent accesses up to an active analysis of the web traffic.
Moreover, the Managed Firewall offers the opportunity to run an IPsec-encrypted VPN connection to the associated Zonesa Managed Server.
The hardware of our Firewalls is manufactured by Cisco.
The configuration and administration will be the sole responsibility of the Zonesa staff. For this, an initial meeting between the customer and Zonesa’s Technical Consultants will be arranged. If the client requires changes to be made to the Managed Firewall, a change request needs to be submitted by the client and approved by the Technical Consulting team. Once approved, the requested changes will be conducted by Zonesa’s Technical Team.
For Zonesa Managed Firewall, a Service Level Agreement is offered. It contains service availabilities, maximum recovery times, and maximum response times. The Service Level Agreement is provided as a separate document.
Service Management and Support
The Support and Monitoring by Zonesa is working 24 hours a day on 365 days a year. If the Support detects a failure in the services, arrangements to correct the failure will be initiated immediately.
Zonesa is available to its clients 24 hours each day, every day of the year, through our Phone Support. Information for the Phone Support is provided after the service has been provisioned. Zonesa usually confirms incoming error reports from customers within one hour, and informs the customer on short notice about the troubleshooting status.
Zonesa announces a scheduled maintenance, which may impact a customer’s service, at least three business days in advance. Scheduled maintenance is normally performed between midnight and 6 a.m. GMT.