Managed Backup & Recovery
Zonesa’s Managed Solutions offer a multitude of services that help to increase the overall availability of server infrastructures, so that customers can concentrate on their core business. The customer can select the perfect service level for his individual managed solution. The server management Zone Silver package is automatically included in every managed solutions offer.
With Zonesa Managed Backup, customers can create backup copies of their server (Zonesa or off-site server) and use those copies for a server restore. The agreed backup intervals as well as the web interface are configured by Zonesa.
Managed Backup solutions comprise the following services:
- Provision of a backup account on the central disk-based backup cluster
- Setup of the contractually defined backup space
- Configuration of the backup routines and intervals according to the specific product
- Provision of a customer interface
- Daily monitoring of the backup process and alerting in case of a failure
Unlike other file-system-based backup systems, the Zonesa backup system is fully block-level-based (both with Linux and Windows). That means that, for example, the whole hard disk is backed up instead of just one particular directory.
One major advantage is a much more efficient proceeding, because there is no need to check for modified files with every run, but only the few modified blocks are backed up. Therefore, a backup agent is running on every involved server, which records all changes in a journal by means of a special operating system module.
The so marked blocks are saved to a new differential backup on the backup servers in the course of the next backup run. However, the backup server recognizes existing file systems in the backup, so that in spite of the block-level-based solution, even single files of a particular backup can be restored. Both the partial restore and the bare-metal restore are carried out consistently over one common interface.
Managed Backup Packages
The following variations are offered in the area of Managed Backup:
Managed Backup Silver
- Interval: Weekly
- Quota: 50 GB
- Storage Duration: 4 weeks
- Max. amount of available backup sets: 4
Managed Backup Gold
- Interval: Daily
- Quota: 100, 200, 500 or 1000 GB
- Storage Duration: 1 weeks
- Max. amount of available backup sets: 7
Managed Backup Platinium
- Dedicated backup infrastructure in separated fire compartment
- Continuous backup in 5-minute interval
- MySQL database backup
- 2-Site Backup of a server simultaneously to two geographically separated data centers
The configuration and administration is completely taken over by Zonesa. Additionally, there shall be an initial-setup consultation between the customer and the Zonesa Technical Consulting. Any later arrangements can be requested via a ”Change Request” sent to Zonesa. The modifications shall be made after confirmation by Zonesa.
A service level agreement is offered for Zonesa Managed Backup. It contains service availabilities, maximum recovery times, and maximum response times. The Service Level Agreement is provided as a separate document.
Service Management and Support
The Support and Monitoring by Zonesa is working 24 hours a day on 365 days a year. If the Support detects a failure in the services, arrangements to correct the failure will be initiated immediately.
Zonesa is available to its clients 24 hours each day, every day of the year, through our Phone Support. Information for the Phone Support is provided after the service has been provisioned. Zonesa usually confirms incoming error reports from customers within one hour, and informs the customer on short notice about the troubleshooting status.
Zonesa announces a scheduled maintenance, which may impact a customer’s service, at least three business days in advance. Scheduled maintenance is normally performed between midnight and 6 a.m. GMT.